Oh man. One of my old companies, the Devs would always blame the network. Even after we spent a year upgrading and removing all SPOFs. They’d blame the network……
“Your application is somehow producing 2 billion packets per second and your SQL queries are returning 5GB of data”…. “See! The network is too slow and it has problems”
fushuan@lemmy.blahaj.zone
on 24 Oct 01:50
nextcollapse
They might be referring to their brain network being to slow and having problems.
NickwithaC@lemmy.world
on 23 Oct 08:15
nextcollapse
I always view the source of websites like this and this is one of the worst I’ve seen. 217 lines of code (including inline Javascript?!) and a Google tag for some reason, all to put the word YES in green on black.
The issue here isn’t DNS. The issue here is a large portion of the internet relying on a single data centre on the US East coast. Ideally, a lot of competing hosting companies would exist so if one goes down, it’s just one service and very few people notice.
Onomatopoeia@lemmy.cafe
on 23 Oct 08:49
nextcollapse
So much this.
Why is Signal hosted in one location on AWS, for example? That’s the sort of thing that should be in multiple places around the world with automatic fail over.
falseWhite@lemmy.world
on 23 Oct 07:40
nextcollapse
That’s what you get when you let go hundreds of employees from your cloud computing unit in favour of AI.
I hope they end up having to compensate all the billions of losses they caused to all the businesses and people.
otacon239@lemmy.world
on 23 Oct 07:49
nextcollapse
Consequences? For Amazon?
lol… lmao even
falseWhite@lemmy.world
on 23 Oct 07:58
nextcollapse
They do have contracts and are obligated to provide a certain “up time”, which is usually 99% or so. If they fail to provide that, they are liable to compensate for the losses.
Or do you think that Amazon is above the law and no other company could sue them?
It all depends on what kind of contracts they have.
Good luck arguing that a missed config counts as an ‘unforeseen issue’. If they go that route, people will be all over them for not being SOC compliant wrt change control.
They can try to argue that latency issue and the stale state were an unknown / unanticipated problem. Like when half of Canadas Rogers network went down affecting most debit payment systems. Testing of routing showed it OK, realworld flip went haywire.
BakerBagel@midwest.social
on 23 Oct 08:33
nextcollapse
Amazon has more money than most countries. They can outlast any company in court, or just ban you from their services in the future.
Onomatopoeia@lemmy.cafe
on 23 Oct 08:48
nextcollapse
Depends on who we’re talking about. Companies like finance orgs are all about legal contracts and would be able to hold their feet to the fire.
You don’t want to go to court against a finance company or any very large org where contract law is their bread and butter (basically any large/multinational corp).
Amazon’s not hosting just small operations.
fushuan@lemmy.blahaj.zone
on 24 Oct 01:59
collapse
Most banks have their data on Amazon/Azure. You don’t want to enrage banks.
Onomatopoeia@lemmy.cafe
on 23 Oct 08:44
nextcollapse
Much of this stuff is automatic - I’ve worked with such contracted services where uptime is guaranteed. The contracts dictate the terms and conditions for refunds, we see them on a monthly basis when uptime is missed and it’s not done by a person.
I imagine many companies have already seen refunds for outage time, and Amazon scrambled to stop the automation around this.
They’ll have little to stand on in court for something this visible and extensive, and could easilyose their shirt with fines and penalties when a big company sues over breech when they choose to not renew.
Just cause they’re big doesn’t mean all their clients are small or don’t have legal teams of their own.
Passerby6497@lemmy.world
on 23 Oct 10:46
nextcollapse
99% uptime in a year gives you 3.65 days of downtime, which I think would still be within SLA (assuming nothing else happened this year). Though, once you get to 1 9 reliability (99.9%), you’ve got a shift and change you can be down before you breach SLA.
If their reliability metrics are monthly, 99% gets you less than a shift of down time, so they’d be out of SLA and could probably yell to get money back.
These contracts do not stipulate reimbursement for lost revenue. The “uptime guarantee” just gets you a partial discount or service refund for the impacted services.
It is on the customer to architect their environment for high availability (use multiple regions or even multiple hyperscalers, depending on the uptime need).
Source: I work at an enterprise that is bound by one of these agreements (although not with AWS).
village604@adultswim.fan
on 23 Oct 12:07
nextcollapse
It’s not at all uncommon for fines to be built into an SLA
SLA contracts can have a plethora of stipulations, including fines and damages for missing SLO. It really depends on how big and important the customer is. For example, you can imagine government contracts probably include hefty fines for causing downtime or data loss, although I am not involved with or familiar with public sector/ government contracts or their terms.
You can imagine that a customer that is big enough to contract a cloud provider to build new locations and install a bunch of new hardware just for them, would also be big enough to leverage contract terms that include fines and compensation for extended downtime or missing SLO.
I work at a data center for a major cloud provider, also not AWS
Oh yea, other companies will sue them, and when amazon completely fails they will be bailed out with consumers’ tax money. Or did we already forget that’s what happens?
No, but it clearly wasn’t the solution. They likely could have used some of those people they fired for that.
FreedomAdvocate@lemmy.net.au
on 23 Oct 23:12
collapse
There was never any evidence to even suggest that AI was the cause, but as you’re on lemmy I’m sure you know that AI is currently blamed for pretty much everything.
Just because this may NOT have been caused by AI doesn’t mean that AI in 99% of places isn’t absolute horse shit
FreedomAdvocate@lemmy.net.au
on 24 Oct 16:20
collapse
Saying it was caused by AI despite zero evidence of AI causing it is dumb. It wasn’t AI, it was a DNS change made by a person.
The whole thing has nothing to do with AI, other than people who hate AI trying to make it about AI.
possiblylinux127@lemmy.zip
on 23 Oct 11:12
nextcollapse
Mistakes happen with or without AI
The problem is that the current internet is structured in a way that creates high risk systems that can cause a massive outage. We went from having thousands of independent companies to a handful of massive ones. A mistake by a single company shouldn’t be able to black out half the internet.
They rely on AWS due to favourable contract in hosting it, and also proving the proof of concept that they can be hosted securely on a hostile provider, without the provider having any clues at all in what data is being sent between the parties.
sure, proving to the audience that you can kick yourself in the nuts over and over while maintaining the privacy of your testicle’s innards is impressive from a biological standpoint but it still looks stupid to a normal person. I don’t hate signal, I will continue using it but this and their crypto scam makes me doubt some of their choices and how they’ll operate in the future
I finished reading both articles and they are very heavy on conjecture. It does raise an eyebrow though, but still.
Yes, in an ideal world we would be using SimpleX, XMPP, or similar. However it was already hard enough getting ten non-tech contacts to switch to Signal. The barrier to entry is higher on other platforms or protocols.
These things happen when a skinflint company contracts out network setup for a decade, gets acquired by another skinflint company who axes the contractors and doesn’t hire on-site network personnel, gradually builds out infra on top of the unsupported foundation, and then hires c suite buddies who want to bring in their own people to further muddy the waters.
I’m glad these things happen… it keeps everyone aware that cloud is fragile and Plan B should be considered for mission critical tasks.
I’m also hoping that it will improve cloud resiliency because a complete / partial restart of cloud systems needs a whole different approach than maintaining a running system.
possiblylinux127@lemmy.zip
on 23 Oct 09:51
collapse
Many different companies abruptly realized they need a DR plan for cloud outages
TommySoda@lemmy.world
on 23 Oct 09:20
nextcollapse
This is purely anecdotal, but I have been running into a lot of DNS issues over the past couple months where I work. 3 of the computers and even one of the laptops for remote work were having DNS issues that needed to be fixed. One even needed Windows reinstalled after fixing the DNS issue (Which was probably unrelated, but worth mentioning)
I’m honestly starting to think that the internet in general might be imploding. Not sure why, but replacing so many developers and programmers with AI might be responsible. Who knows, but it’s definitely very strange.
possiblylinux127@lemmy.zip
on 23 Oct 09:50
nextcollapse
The biggest issue is how centralized the internet has become. It went from a bunch of local servers to a handful of cloud providers.
We need to spread things out again
metaStatic@kbin.earth
on 23 Oct 14:26
nextcollapse
A huge problem are developers who lack a fundamental understanding of how the internet even works. I’ve had to explain how short, unqualified names resolve vs how fqdns resolve. Or why even you may not be able to reach another node in your proverbial cluster, because they are on different subnets. Or, why using GUIDs as hostnames is a generally bad idea, and will cause things to fail in unpredictable ways, especially with deeply nested subdomains.
GreenKnight23@lemmy.world
on 23 Oct 13:20
nextcollapse
I have worked with too many devs that didn’t even know what the 7 layers/OSI are or why they exist.
they didn’t know what a network port was used for and why it’s important to not expose 3306 to the internet.
they couldn’t understand that fragmentation of a message bus occurs when you don’t dedupe the contents.
aesthelete@lemmy.world
on 23 Oct 20:48
nextcollapse
Why the fuck would anyone use a guid as a hostname?
My favorite I’ve seen in the category was when they had hostnames that were basically the IP address decorated with some bullshit. Like yeeeeeeeeah, that totally makes fucking sense. 😆
I KNEW IT. It feels good to have my suspicions validated like this. The biggest companies are the ones most hyped over useless AI, and it’s going to destroy them.
sommerset@thelemmy.club
on 24 Oct 01:13
nextcollapse
threaded - newest
So it is always DNS
It’s always DNS
can confirm, its always DNS. Even when it looks like a network issue, its DNS
Spotted the Network guy
Oh man. One of my old companies, the Devs would always blame the network. Even after we spent a year upgrading and removing all SPOFs. They’d blame the network……
“Your application is somehow producing 2 billion packets per second and your SQL queries are returning 5GB of data”…. “See! The network is too slow and it has problems”
They might be referring to their brain network being to slow and having problems.
Dev: My app’s getting a 400 hitting the server. Your firewall changes broke it.
Me: You’re getting to the server, it’s giving you back a malformed request error. Most likely it’s a problem in your client.
Dev: it worked fine until you made that change in QA.
Me: Your server is in production.
After that, I just get too busy to look at it for a while… They figure it out eventually.
Ah, klugerblickdummkopf
isitdns.com
I always view the source of websites like this and this is one of the worst I’ve seen. 217 lines of code (including inline Javascript?!) and a Google tag for some reason, all to put the word YES in green on black.
Agreed, could be static HTML and a GIF.
Thanks, I won’t click that link.
Did not think of doing that.
I guess i never expected anyone to have a fcking JavaScript on a simple page as that
How else would you center a div??
howtocenterincss.com
this made me mad so i made a single, ultra minimal html page in 5 minutes that you can just paste in your url box
source code:
Your website no longer uses DNS invalidating its use as a diagnostic tool lmao
i never thought about that. i assumed the first page was just a joke website like “days since last JavaScript framework” always being zero
lmao, considering some of the meaningless comments there i’m starting to think it’s “vibe coded”.
There have been 209 versions of that site
web.archive.org/web/…/www.isitdns.com/
it predated AI, but likely seems to have had some AI cleanup.
If it was truly just vibecoded, the comments would usually be on every element.
I just did the same f’ing thing and came here to write your comment!
well done.
.
<img alt="" src="https://lemmy.world/pictrs/image/fbe8d16d-38ae-4b13-84f7-815f6bf3f968.png">
Racist DNS!
Makes sense. DNS is quite a single point of failure
Its true.
It comes up at work, it comes up in discussions on Linux podcasts I listen to, it comes up here…
We have a big, dangerous impending problem in DNS.
The issue here isn’t DNS. The issue here is a large portion of the internet relying on a single data centre on the US East coast. Ideally, a lot of competing hosting companies would exist so if one goes down, it’s just one service and very few people notice.
So much this.
Why is Signal hosted in one location on AWS, for example? That’s the sort of thing that should be in multiple places around the world with automatic fail over.
I hope they work towards mitigating this risk from now on.
I prefer end to end encrypted xmpp
I prefer face to face communication, speaking in code and whispering in eachother’s ears so nobody else can hear.
Get a little tongue in there, maybe.
Yes, that’s true, I guess it’s a separate issue. But the way DNS currently runs is a problem waiting to happen.
It is designed to not to be. The RFC literally warns against single points of failure
I DNS see that coming.
They got off sync.
That’s what you get when you let go hundreds of employees from your cloud computing unit in favour of AI.
I hope they end up having to compensate all the billions of losses they caused to all the businesses and people.
Consequences? For Amazon?
lol… lmao even
They do have contracts and are obligated to provide a certain “up time”, which is usually 99% or so. If they fail to provide that, they are liable to compensate for the losses.
Or do you think that Amazon is above the law and no other company could sue them?
It all depends on what kind of contracts they have.
Most services have a clause that they are not liable for unforseen issues… Depends how good the lawyers were when formalizing the contracts.
Good luck arguing that a missed config counts as an ‘unforeseen issue’. If they go that route, people will be all over them for not being SOC compliant wrt change control.
They can try to argue that latency issue and the stale state were an unknown / unanticipated problem. Like when half of Canadas Rogers network went down affecting most debit payment systems. Testing of routing showed it OK, realworld flip went haywire.
Amazon has more money than most countries. They can outlast any company in court, or just ban you from their services in the future.
Depends on who we’re talking about. Companies like finance orgs are all about legal contracts and would be able to hold their feet to the fire.
You don’t want to go to court against a finance company or any very large org where contract law is their bread and butter (basically any large/multinational corp).
Amazon’s not hosting just small operations.
Most banks have their data on Amazon/Azure. You don’t want to enrage banks.
Much of this stuff is automatic - I’ve worked with such contracted services where uptime is guaranteed. The contracts dictate the terms and conditions for refunds, we see them on a monthly basis when uptime is missed and it’s not done by a person.
I imagine many companies have already seen refunds for outage time, and Amazon scrambled to stop the automation around this.
They’ll have little to stand on in court for something this visible and extensive, and could easilyose their shirt with fines and penalties when a big company sues over breech when they choose to not renew.
Just cause they’re big doesn’t mean all their clients are small or don’t have legal teams of their own.
99% uptime in a year gives you 3.65 days of downtime, which I think would still be within SLA (assuming nothing else happened this year). Though, once you get to 1 9 reliability (99.9%), you’ve got a shift and change you can be down before you breach SLA.
If their reliability metrics are monthly, 99% gets you less than a shift of down time, so they’d be out of SLA and could probably yell to get money back.
I worked at a datacenter that sold clients 99.99% uptime.
Fun times with a maximum of about one hour of downtime per year for hundreds of servers
These contracts do not stipulate reimbursement for lost revenue. The “uptime guarantee” just gets you a partial discount or service refund for the impacted services.
It is on the customer to architect their environment for high availability (use multiple regions or even multiple hyperscalers, depending on the uptime need).
Source: I work at an enterprise that is bound by one of these agreements (although not with AWS).
It’s not at all uncommon for fines to be built into an SLA
SLA contracts can have a plethora of stipulations, including fines and damages for missing SLO. It really depends on how big and important the customer is. For example, you can imagine government contracts probably include hefty fines for causing downtime or data loss, although I am not involved with or familiar with public sector/ government contracts or their terms.
You can imagine that a customer that is big enough to contract a cloud provider to build new locations and install a bunch of new hardware just for them, would also be big enough to leverage contract terms that include fines and compensation for extended downtime or missing SLO.
I work at a data center for a major cloud provider, also not AWS
Oh yea, other companies will sue them, and when amazon completely fails they will be bailed out with consumers’ tax money. Or did we already forget that’s what happens?
They have ORANGE ass makeup on their lips. How did THAT get there???
OK but then… what happens when their boss jerk fires hundreds of thousands?
lemmy.ca/post/53821900
Silly peon rich people don’t suffer consequences.
Was it proven that AI wa the cause?
In not saying it wasn’t, just that if it really was, I’d like a source for that claim
There was an article in my lemmy all feed yesterday claiming so. But it was a super questionable shady site, which people were calling out.
No, but it clearly wasn’t the solution. They likely could have used some of those people they fired for that.
There was never any evidence to even suggest that AI was the cause, but as you’re on lemmy I’m sure you know that AI is currently blamed for pretty much everything.
Just because this may NOT have been caused by AI doesn’t mean that AI in 99% of places isn’t absolute horse shit
Saying it was caused by AI despite zero evidence of AI causing it is dumb. It wasn’t AI, it was a DNS change made by a person.
The whole thing has nothing to do with AI, other than people who hate AI trying to make it about AI.
Mistakes happen with or without AI
The problem is that the current internet is structured in a way that creates high risk systems that can cause a massive outage. We went from having thousands of independent companies to a handful of massive ones. A mistake by a single company shouldn’t be able to black out half the internet.
Oops! All slop!
Ironically, my pihole is blocking that link. So here’s a clean one: www.theregister.com/…/amazon_outage_postmortem/
<img alt="" src="https://lemmy.ml/pictrs/image/b97c82f9-9311-412d-8c5b-4d6e7646b524.jpeg">
Luckily, it’s not the entire Internet, just the unfun part.
Signal is definitely part of the fun internet, they just decided to rely on AWS due to techbro culture I assume?
They rely on AWS due to favourable contract in hosting it, and also proving the proof of concept that they can be hosted securely on a hostile provider, without the provider having any clues at all in what data is being sent between the parties.
sure, proving to the audience that you can kick yourself in the nuts over and over while maintaining the privacy of your testicle’s innards is impressive from a biological standpoint but it still looks stupid to a normal person. I don’t hate signal, I will continue using it but this and their crypto scam makes me doubt some of their choices and how they’ll operate in the future
Huh? What crypto scam?
Moxie works for MobileCoin and implemented a crypto wallet for it inside of Signal which could be an attempt to sneakily monetize the Signal userbase
after looking further into it, he might’ve also been involved in the MobileCoin pump and dump
I finished reading both articles and they are very heavy on conjecture. It does raise an eyebrow though, but still.
Yes, in an ideal world we would be using SimpleX, XMPP, or similar. However it was already hard enough getting ten non-tech contacts to switch to Signal. The barrier to entry is higher on other platforms or protocols.
you just described the same exact reason why I’m on signal. it’s friendly to normies and most other options aren’t even though they should be
This thread has set me on the path of getting two of my nerds over onto simplex or XMPP. Maybe matrix.
It’s not DNS
There’s no way it’s DNS
It was DNS
<img alt="" src="https://lemmy.zip/pictrs/image/8205977a-ac09-4ba8-b6fb-8fc9434b1cb8.gif">
That and BGP
If I had a nickel for every time clearing the ARP tables fixed a problem, I’d have a shitload of nickels.
If clearing the ARP tables fixes the issue you have bigger problems
These things happen when a skinflint company contracts out network setup for a decade, gets acquired by another skinflint company who axes the contractors and doesn’t hire on-site network personnel, gradually builds out infra on top of the unsupported foundation, and then hires c suite buddies who want to bring in their own people to further muddy the waters.
Like every MSP ever. When your CEO that started the company in college suddenly shows up in a green Lamborghini it is time to spruce up the resume.
<img alt="" src="https://lemmy.world/pictrs/image/64905b99-811c-497d-acc5-46f4d05e3fca.jpeg">
So, in the end they turned off the thing that caused this whole mess and everything is still working.
What’s the point of having it, then?
I’m glad these things happen… it keeps everyone aware that cloud is fragile and Plan B should be considered for mission critical tasks.
I’m also hoping that it will improve cloud resiliency because a complete / partial restart of cloud systems needs a whole different approach than maintaining a running system.
Many different companies abruptly realized they need a DR plan for cloud outages
This is purely anecdotal, but I have been running into a lot of DNS issues over the past couple months where I work. 3 of the computers and even one of the laptops for remote work were having DNS issues that needed to be fixed. One even needed Windows reinstalled after fixing the DNS issue (Which was probably unrelated, but worth mentioning)
I’m honestly starting to think that the internet in general might be imploding. Not sure why, but replacing so many developers and programmers with AI might be responsible. Who knows, but it’s definitely very strange.
The biggest issue is how centralized the internet has become. It went from a bunch of local servers to a handful of cloud providers.
We need to spread things out again
That's not how capitalism works though
But but Bezos has to pay for another rocket and yacht and he just got married!!! Think about his quarterly statement! My god are you heartless!!!
/s
(just in case it’s not obvious)
A huge problem are developers who lack a fundamental understanding of how the internet even works. I’ve had to explain how short, unqualified names resolve vs how fqdns resolve. Or why even you may not be able to reach another node in your proverbial cluster, because they are on different subnets. Or, why using GUIDs as hostnames is a generally bad idea, and will cause things to fail in unpredictable ways, especially with deeply nested subdomains.
I have worked with too many devs that didn’t even know what the 7 layers/OSI are or why they exist.
they didn’t know what a network port was used for and why it’s important to not expose 3306 to the internet.
they couldn’t understand that fragmentation of a message bus occurs when you don’t dedupe the contents.
you know, morons.
Ah, the common clay of the new Web
GUIDs?
Could you expand on that topic? :)
guids like these: guidgenerator.com
Why the fuck would anyone use a guid as a hostname?
My favorite I’ve seen in the category was when they had hostnames that were basically the IP address decorated with some bullshit. Like yeeeeeeeeah, that totally makes fucking sense. 😆
I’ve seen those with public routing servers.
Example: IP-127.0.0.1.dtag.de
Makes sense there or for webservers.
But anywhere else? Lol not really
Why would someone want that as their hostname???
I’d understand mountpoint but that?
They should check out YUNOhost.
It was the best race anyone has ever seen 🫲🍊🫱
Let’s be honest, not all races are equal<br> 🫲🍊🫱
Worst Race: Daytona 500.
Best Race: Kentucky Derby.
oh sure, when they fuck up DNS it’s a “race condition”.
when I fuck up DNS it’s a “fireable offense”.
It’s funny aws report didn’t mention 40% sysops were replaced by AI. blog.stackademic.com/aws-just-fired-40-of-its-dev…
Wasnt that source from a year ago?
No
You are right, was from july and there was no other confirmed layouts from credible sources since.
Do you mean are you saying that you believe America has fair and open media that would publish some of this again bezos?
They need to uphold the AI hype, at any cost possible.
I KNEW IT. It feels good to have my suspicions validated like this. The biggest companies are the ones most hyped over useless AI, and it’s going to destroy them.
It’s funny aws report didn’t mention 40% of aws sysops people were replaced by AI right prior blog.stackademic.com/aws-just-fired-40-of-its-dev…
this is unconfirmed and unlikely
“Leave a billion dollar company alone, leave it alone” Bro it’s most likeliest thing ever
Unbelievable, racism even exists in networking!
Beat me to it!
Those damn ones
I love it when meme-tech fails.
Just one more layer bro, just one more automated planning system bro and this time it will be entirely faultless please bro one more layer
I know a dude that talks like this… Like I hear his voice when I read this.